AVIATION

Ground assistance services for airlines.

We offer professional representation services for your company at all airports in the Canary Islands. We boast qualified personnel to offer airlines a comprehensive service for both their passengers and their crew. We aim to make their experience comfortable and safe.

AIRPORTS

We operate at all airports in the Canary Islands.

SERVICES

Representation and handling supervision

Representation and handling supervision.
Representation of your airline.
Payment management service on behalf of your company

Services for passengers

Flight confirmation and general enquiries.
Requests for special assistance upon arrival.
Check-in
Documentation verification.
Supervision of departures and gates.
Lost property: assisting passengers whose luggage may have been lost or damaged.
Passenger assistance in the event of delays, overbooking and flight disruptions, among others, and arranging hotel accommodation, refreshments lunch and dinner, among others, in accordance with the carrier’s standard policies.
Collection of excess baggage fees.

Ramp supervision

Baggage sorting supervision.
Loading of aircraft in accordance with loading instructions provided by the handling agent or carrier.
Cleaning and catering supervision.
Refuelling supervision.

Operations

Operational assistance: preparation of ATC flight plans, flight surveillance, CTOT requests and coordination.
Providing the captain with the operational flight plan as well as meteorological information, NOTAMs and other necessary documents for conducting the flight.
Providing the handling agent with all the necessary information regarding fuel and loading instructions to attain the load and trim sheet and amend it if required.
Operational communications and messages: MVT, LDM, PSM, PTM, etc. (management of messages to be sent or amended if necessary).
Ground to cockpit communication: start ups and pushback assistance 24-hour operation. Crew service management.
Crew service management.

Transfers, accommodation and dispatch

Cabin crew enjoy a different type of service adapted to the requirements of the service they will operate.
We take care of managing pick-up from the airport to the hotel and their stay.